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FAQ's

 

Ordering

  • Can you make me a custom order?
  • Yes, that's no problem. Please use the contact form to drop us an email.
  • Can you copy an item for me?
  • No, sorry. We only use our own designs or we legally purchase designs to use on our items.
  • I have a special request. Can you do this?
  • We will consider all special requests. Please use the contact form to drop us an email.
  • How do I order?
  • Place the item you would like to purchase in the basket, making sure you complete any drop down details before. Then continue to checkout and follow the onscreen instructions for payment. Item will be despatched according to the timescales specified.

Delivery

  • Can you deliver within a certain timescale?
  • Items are handmade to order so it is not always possible to send items within requested timescales however we always work to despatch items to these timescales. If in doubt please use the contact form to drop us an email before purchasing and if we can ,we will!
  • How quick will I receive my order?
  • Items are handmade to order so we have set timescales which we try and adhere to. Please note this does not include transit time. This is just the time we aim to have your item despatched by. 
  • Which countries do you post to?
  • We post to: UK (including NI) using Royal Mail 
  • Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland using Royal Mail International Tracked and Signed
  • Also Australia, New Zealand, Canada and USA using Royal Mail International Tracked and Signed
  • Which postal system is used and how long is transit time?
  • Royal Mail 2nd Class 2-3 working days
  • Royal Mail 1st Class 1 working day
  • Royal Mail Special Delivery Next Day 1 working day
  • Royal Mail International Tracked and Signed (Europe) 2-5 working days
  • Royal Mail International Tracked and Signed (Outside Europe) 5-7 working days
  • Do you deliver to alternative addresses?
  • We have to deliver to the delivery address specified with Paypal.
  • Can you giftwrap items?
  • We do not offer this service at the moment.
  • Can I collect my item?
  • Collection is possible by prior arrangement. Please use the contact form to drop us an email.

 Payment

  • Can I pay in installments?
  • We do not offer this service at the moment.
  • Can I pay a deposit?
  • Payment is required in full at time of ordering.
  • What payment methods are accepted?
  • Payment is made through the secure Paypal gateway using either Paypal account, Visa, Mastercard, Maestro or American Express.
  • Do I need Paypal to pay?
  • No, you can check out without having a Paypal account by choosing Don't have a Paypal account? Checkout as a Paypal guest. Then enter your debit or credit details for secure payment. 

Receiving Your Item

  •  I have not received my item?
  • Please make sure the despatch time for your particular item has elapsed, plus transit time before contacting us.
  • I've changed my mind about my order but not received it yet. Can I cancel it?
  • Please get it touch with us and if we haven't made or despatched your order then we will cancel it and give a full refund.
  • I've changed my mind about my order now I have received it? Can I return it and cancel the order?
  • If your item is personalised or bespoke then unfortunately we are unable to accept returns or give a refund if you have changed your mind as these are exempt from the Distance Selling Regulations. All non-personalised or non-bespoke items are covered by the Distance Selling Regulations and as such we will accept returns providing contact is made first indicating your intention to return the item and the item is returned intact and in it's original, undamaged state. Item must be returned within 7 working days of receipt of item (according to tracking) and the buyer is responsible for all return costs. It is recommended items are sent back using a trackable delivery method. A refund will be issued for the original price paid for the item plus original postage costs. The cost of returning the item is NOT refundable and must be covered by the buyer.  Please see our Returns Policy for more information.
  • My item is damaged or there is a problem with my order?
  • Please contact us and we will try and rectify the problem. We may ask you to send pictures of the damage or problem before we issue a refund or we may ask you to return the item before we issue a refund. We recommend using a trackable method. All return postage costs will be reimbursed on the safe return of the item.
  • My item has arrived late. What should I do?
  • If this was due to a mistake on our part then we will accept a return on this item. If this was due to mistake by the buyer (not reading the despatch or transit times) then unfortunately we will be unable to issue a refund on this occasion. 

 

 

 

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